Labels:text | screenshot | font | rectangle OCR: BUSINESS SET TO INVEST IN PACKAGED SUPPORT Revenue in $ millions $925 $735 Support segment includes customer service, consumer affairs, help desk, field $540 dispatch, and quality assurance software. $390 $260 1994 1995 1996 1997 1998 SOURCE: ABERDEEN GROUP, MAY 1995 Dishing Out Dollars. Independent software vendors are projected to see the support market expand dramatically as busi- nesses ramp-up spending on packaged applications.
